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Start  » Marke  » Hewlett Packard Enterprise  » HPE Tech Care Basic Service - Extended service agreement - parts and labour (for external tape drive) - 5 years - on-site - 9x5 - response time: NBD - for P/N: BC042A

HPE Tech Care Basic Service - Extended service agreement - parts and labour (for external tape drive) - 5 years - on-site - 9x5 - response time: NBD - for P/N: BC042A

HPE Tech Care Basic Service - Extended service agreement - parts and labour (for external tape drive) - 5 years - on-site - 9x5 - response time: NBD - for P/N: BC042A
Preis 746,91€ ohne MwSt = 903,76€ inkl. MwSt
Menge  
Hersteller Hewlett Packard Enterprise Hewlett Packard Enterprise
Art.Nr. H12P5E


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Main Specifications
Product Description HPE Tech Care Basic Service - extended service agreement - 5 years - on-site
Type Extended service agreement
Service Included Parts and labour
Location On-site
Full Contract Period 5 years
Response Time Next business day
Service Availability 9 hours a day / 5 days a week
Covered Configurations External tape drive
Designed For P/N: BC042A
Service & Support
Extended service agreement - parts and labour - 5 years - on-site - response time: NBD (distance from customer site - 160 km) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
Technical support - phone consulting - 5 years - response time: 2 h - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
Product info support - knowledge base access - 5 years
Technical support - remote diagnosis - 5 years
Technical support - visual remote guidance - 5 years
New releases update - 5 years
Extended service agreement - parts and labour - 5 years - on-site - response time: 2 business days (distance from customer site - 320 km) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
Product info support - web support - 5 years
Extended service agreement - parts and labour - 5 years - on-site - response time: 3 business days (distance from customer site - 480 km) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday

 

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